Privacy Policy

Last updated: July 18, 2026

toutMessages ("we," "us," or "our") provides a unified customer support inbox that connects to third-party messaging and social platforms ("the Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you use the Service, we collect and store:

  • Message content and metadata (sender, timestamp, delivery status) from connected channels, including WhatsApp, Instagram, Email, X, TikTok, and LinkedIn.
  • Participant information made available by those platforms, such as a display name, profile photo, or platform-assigned user ID.
  • Public mention and comment data, where a connected channel supports mention/comment monitoring.
  • Account information for agents/administrators who use the Service (name, email, login credentials).

We do not collect more than is necessary to provide the customer support inbox, listening, and publishing features described above.

2. How We Use Information

  • To display and organize customer conversations in one inbox.
  • To let support agents send replies back through the correct channel.
  • To surface public mentions for triage.
  • To publish content you explicitly authorize to your connected channels.
  • To maintain security, prevent abuse, and debug the Service.

We do not sell personal information, and we do not use message content for advertising purposes.

3. Third-Party Platforms

The Service integrates with platform APIs, including Meta's WhatsApp Cloud API and Instagram Graph API, Gmail/IMAP, and others as connected. Each platform's own privacy policy and terms govern the data they provide to us. Our use of information received from Meta APIs complies with the Meta Platform Terms and Meta's Developer Policies.

4. Data Storage & Security

Data is stored in a PostgreSQL database operated by us or our hosting provider. We apply reasonable technical and organizational safeguards to protect stored data from unauthorized access, alteration, or disclosure. No method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain conversation data for as long as needed to provide the Service, or until a deletion request is honored under our Data Deletion process.

6. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us using the details below, or by following the steps on our Data Deletion page.

7. Children's Privacy

The Service is not directed at children, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

Questions about this Privacy Policy can be sent to Emo Onerhime at emo.onerhime@gmail.com.